What happened to the graphic on my Arizona driver license?

How your Mobile ID is displayed in your wallet is wholly determined by the ID’s issuer.

(as are credit, debit, and loyalty cards in your wallet)

So … you’ll need to contact the appropriate AZ agency for answers / resolution.

Items in the Wallet are controlled by the issuer. Apple cannot remove or alter items in the Wallet app. If your iPhone glitched, please contact the issuer so the item can be reissued.

Re: “… I'm currently harassing AZ MVD (sic) on Twitter …”

Wow, you’re certainly “pulling out all the stops” !!!

Best of luck in resolving.

These “split responsibility” arrangements certainly CAN be frustrating; especially when the replying Tier 1 CSRs often have poor-to-no understanding of the actual technical workings of the interrelated systems.

Similarly, Tier 1 Banking CSRs too-often have weak understanding of ApplePay; leading to unnecessary customer frustration and wasted time.

It’s a sad situation when organizations seem more interested in managing public perceptions than in providing substantive and effective tech support.

Looking forward to learning how you manage to get this resolved.

I can’t speak specifically to Arizona, but some states do not allow the license to be in both the Apple Wallet and the state license app. This has caused issues for Apple Community members. This might be the cause for the graphic being removed from your Wallet by the state MVD. This is an avenue for you to pursue with the MVD support team.

Devices just don’t randomly delete things. The licenses are stored in the secure element and basically are unaffected by other apps, the iOS etc. The SE runs Java and is unaffected by iOS updates or other apps. It sounds to me like the MVD is doing random checks and your number was up or you invoked both licenses at the same time.

The graphic is from a file the DMV sends to your iPhone. I suspect a server side issue. Some states use a corresponding app on the iPhone. Is Arizona using an app?