Green screen appearing on my iPhone 13 Pro

Hello my iPhone 13 Pro suddenly turn into green screen. My iPhone still on but I can’t use my iPhone because the screen green. Do you know what happen? And how to fix it?

iPhone 13 Pro, iOS 18

Posted on Jun 6, 2025 1:24 PM

Reply
9 replies

Jun 6, 2025 1:54 PM in response to edukondalu

Try a Force Restart. Force restart iPhone - Apple Support

If that does not fix it, then you have a hardware failure of the screen. Contact Apple Support.


Thanks to ASC User Lawrence Finch


Best Way

Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone


Other options:

(Note that both of the above have options to receive a callback or chat)


Jun 7, 2025 6:30 AM in response to ChrisJ4203

Thank you for the advice.

I've tried everything but none of them work for me. I went to apple store for quick inspection but they straight away said that it could be hardware problem due to internal issues which might have occurred due to drop/water. But I have maintained my phone very well.

They also said they didn't know the problem exist which shocked me as I've come across many articles focusing the same issue & Apple still didn't take any action on it. Funny lol

Jun 7, 2025 6:41 AM in response to edukondalu

edukondalu wrote:

My phone is out of warranty and I can see many of the iPhone users of model 13 Pro/Max were impacted due to the same issue. I've advised to pay £289 for screen replacement however I can't afford. Do we know how many were impacted so far and do Apple have identified the issue & going to replace the screen for free?

No one here on this user to user only forum works for Apple. As such we have no information on how many have had this happen, nor do we know if Apple will replace screens under warranty. It is unlikely, but certainly not impossible. You'll have to take that up with Apple directly.

Jun 7, 2025 6:43 AM in response to edukondalu

I had this problem. It appeared out of nowhere and gave my phone to an apple service centre yesterday and they checked it and approved the free replacement. I have a 13 pro max. Today ie, the next day after giving it for service they told me the phone was ready for pickup. I went and picked it up and got the phone with a new screen for free. Except a service charge they took which accounts for about 30 USD which they said that they would refund it back to me! Overall a Great Experience

Green screen appearing on my iPhone 13 Pro

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